Terms and Conditions

Policies and Terms for Nile Panorama Hotel.

Based on a comprehensive analysis of current operations and leading hospitality establishments in Luxor, these harmonized terms and policies are designed to enhance guest satisfaction, improve operational efficiency, and strengthen Nile Panorama Hotel’s market position.

1. Check-in and Check-out Procedures

Check-in begins at 14:00 and check-out is by 12:00 noon.

Early check-in and late check-out may be available, either complimentary or at an additional charge, depending on availability.

2. Cancellation and Prepayment Policies

Nile Panorama Hotel offers a tiered cancellation policy to provide flexibility and transparency:

Flexible/Refundable Rate: Guests can cancel without penalty up to 48 hours before the scheduled check-in time (2:00 PM EEST on the arrival date). Cancellations made after this period, or no-shows, will be charged the full amount of the first night’s stay. The refund process will be clearly communicated in the booking confirmation.
Non-Refundable Rate: A discounted rate will be offered for bookings that are non-cancellable and non-modifiable. The full booking amount will be charged at the time of reservation. This rate is ideal for guests with confirmed travel plans.
Booking Confirmation: All booking confirmations will explicitly reiterate the specific cancellation policy chosen by the guest.
Centralized Policy: A comprehensive “Policies & Terms” page on the hotel’s official website will serve as the authoritative source for all policies, easily accessible and prominently linked from all third-party booking platforms.

3. Accepted Payment Methods

Nile Panorama Hotel accepts major international credit cards (Visa, Mastercard, American Express) and secure online payment gateways.
Cash payments are also accepted.
A credit/debit card pre-authorization will be required upon check-in for incidental charges (e.g., mini-bar, damages) even if the room rate is paid in cash. This is a standard security measure.
All accepted payment methods will be clearly and consistently stated across all booking platforms and the hotel’s official website.

4. Pet Policy

Nile Panorama Hotel has chosen to be pet-friendly under clear, defined terms:

Pets Allowed: Yes, well-behaved pets are welcome.
Pet Fee: A non-refundable fee of $50 USD per stay applies.
Pet Limit: Maximum of two (2) pets per room, with a maximum weight limit of 34 kg (75 lbs) per pet.
Requirements: Guests must provide a valid pet passport upon request. Pets are not permitted in the swimming pool area.
Designated Rooms: Specific pet-friendly rooms will be designated to ensure comfort for all guests.

5. Additional Guests and Children

Children under 3 years stay free of charge. A baby cot can be provided upon request.

Children aged 3 to 15 are charged USD 25 per night for an extra bed, including breakfast.

Guests 16 and older are charged USD 35 per night for an extra bed, including breakfast.

All rates are subject to applicable taxes.

6. Parking and Transportation Services

On-site Parking: Free of charge, however, parking availability is limited and operates on a first-come, first-served basis. Guests arriving by car are encouraged to inquire about availability in advance, especially during peak seasons.
Airport Shuttle: Available 24 hours a day upon request, for a fixed charge of $30 USD per vehicle (roundtrip). Guests should arrange this service directly with the hotel at least 24 hours prior to arrival.

7. Key Amenities and Services

Rooftop Pool: Available for all registered guests. Quiet hours (10:00 PM – 8:00 AM) are observed.
In-Room Kitchen Facilities: All rooms/apartments are equipped with kitchen facilities, including a full-sized refrigerator/freezer, stovetop, cookware, dishes, and utensils, supporting the hotel’s “aparthotel” identity. Guidelines for kitchen use will be provided.
Complimentary Breakfast: A free local cuisine breakfast is served each morning from 8:00 AM to 10:30 AM.
Free Wi-Fi: Available in all rooms and public areas.
Other Amenities: Air conditioning, private bathrooms (with complimentary toiletries), flat-screen TVs, tea/coffee makers, fans, clothes racks, seating areas, outdoor dining areas, bottled water, and self-serve laundry facilities.
Private Outdoor Spaces: Many rooms feature private balconies or terraces.
Guestroom Access: Only registered guests are permitted in guestrooms.
Smoke-Free Property: Nile Panorama Hotel is a smoke-free property. Designated outdoor smoking areas may be available.
Quiet Hours: Observed daily from 10:00 PM to 8:00 AM to ensure a peaceful environment for all guests.

8. Safety & Privacy Policy

To respect your privacy, our team does not share guest names, room numbers, or presence with anyone outside of law enforcement. We also do not deliver messages or transfer calls without prior guest instruction. We kindly ask that you inform any visitors of your room number directly.

For your safety, security cameras are in use throughout the property and anyone on our property may be recorded in public areas.

Use of the gym, pool, and fitness facilities is at your own risk. The hotel cannot assume responsibility for personal injury in these areas.

Parents assume full responsibility for their children’s actions.

Summary of Recommended Policy Adjustments and Strategic Rationale

Policy Area	Current State (Brief)	Recommended Policy Adjustment	Strategic Benefit
Check-in/out	Contradictory times; no front desk.	Standardize check-in to 14:00 and check-out to 12:00 noon across all channels. Implement clear communication for self-check-in and early/late options.	Improved Guest Experience, Operational Efficiency, Reduced Guest Frustration, Professionalism.
Payment Methods	Direct contradiction: “Cash Only” vs. “Credit/Debit/Cash deposit”.	Embrace diverse digital payments (major credit cards, online gateways). Consistently communicate all accepted methods. Implement credit/debit card pre-authorization for incidentals.	Increased Bookings, Broader Market Reach, Enhanced Guest Trust, Asset Protection, Modernization.
Pet Policy	Stark contradictions: “Not allowed” vs. “Allowed, free” vs. “Typically allowed, confirm”.	Make a definitive decision (allowed with clear terms or strictly prohibited). If allowed, detail fees, size/weight limits, pet passport requirements, and designated rooms. Communicate consistently.	Reduced Disputes, Improved Guest Satisfaction (for pet owners), Clear Expectations, Enhanced Brand Reputation.
Cancellation Policy	Vague, “varies” by booking/room type; some refundable rates.	Implement tiered cancellation: Offer both flexible (e.g., 48-hour free cancellation) and non-refundable (discounted) rates. Clearly state terms and deadlines.	Increased Bookings, Revenue Predictability, Guest Flexibility, Competitive Advantage.
Children/Extra Beds	Contradictory info on crib/extra bed availability and capacity.	Clearly define charges for children based on age groups and extra bed usage. Provide baby cots upon request. All rates subject to taxes.	Improved Guest Experience for Families, Reduced Unmet Expectations, Operational Clarity.
Policy Communication	Inconsistent information across official site and third-party platforms.	Create a single, authoritative “Policies & Terms” page on the official website. Ensure all third-party platforms reflect this consistent, clear information.	Enhanced Guest Trust, Professionalism, Reduced Disputes, Streamlined Operations.
Leveraging Amenities	Rooftop pool and kitchens are key features, but policies don’t fully capitalize on them.	Explicitly market as “aparthotel.” Highlight pool and kitchen benefits for families/long stays. Communicate quiet hours. Tailor policies (e.g., long-stay rates).	Stronger Market Positioning, Attract Target Demographics, Enhanced Perceived Value, Differentiated Offering.
Safety & Privacy	(New policy area added)	Implement clear guidelines for guest privacy, security camera usage, and liability for facility use. Ensure parents assume responsibility for children’s actions.	Enhanced Guest Security, Increased Trust, Reduced Liability Risks.